Home Visitation Update

On April 11, 2022, the provincial government released revised guidelines regarding family/ personal caregiver visits to, and resident absences from, long-term care facilities in Ontario.

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At Primacare™ Living, we recognize and value the role that families, friends and visitors have in providing caregiving and emotional support. This support is vital to meeting the needs and enriching the lives of our residents. 

In response to the release of these new guidelines, Primacare is happy to welcome visitors to our care communities that meet the new provincial protocols for safe visits to long-term care homes. You'll find information on the new visitation protocols here. You'll also find our specific  visitor policy here .

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Visitors/Essential caregivers wanting to book a visit with a resident of Burton Manor should use our online booking portal, or contact the team at the care community directly.

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Visitors/Essential caregivers wanting to book a visit with a resident of Henley House or Henley Place should contact the Homes directly.

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Our sincerest appreciation for your support and partnership as we unite together in the ongoing fight against COVID-19.