Primacare’s COVID-19 Safety Protocols

At Primacare™, safeguarding the health and safety of our residents and our staff is fundamental to who we are and how we operate. Our homes are designed to be a place of comfort for everyone and we will do our utmost to ensure that they remain this way during these difficult times.

As such, we have implemented all pandemic directives issued by local and provincial public health authorities to help prevent and/or stem the spread of any infectious outbreak in our homes. This includes:

People Protocols

  • Daily monitoring of residents and staff for COVID-19 symptoms, including multiple temperature checks

  • Ensuring that residents, staff and visitors practice physical distancing

  • Making the use of face masking mandatory for all staff

  • Providing adequate supplies of personal protective equipment (PPE) for our staff

  • Promoting good hand hygiene

  • Ensuring that our staff is properly trained in the use of personal protective equipment (PPE)

  • Testing any resident or staff member who displays symptoms of COVID-19 and testing every staff member every two weeks

  • Isolating residents who display symptoms of COVID-19 

  • Isolating confirmed cases of COVID-19

  • Ensuring that our staff members do not come to work when sick

  • Ensuring that our staff members have no contact with any other long-term care home or other medical facility

  • Ensuring that our staff receives ongoing training on Primacare’s COVID-19 pandemic plan, policies and procedures, all Directives released by the Chief Medical Officer of Health and Ministry of Long-Term Care, Ontario Health Guidance documents, Public Health Ontario Guidance documents, local Public Health Directives, Infection Prevention and Control practices

  • Frequent, ongoing auditing of all Infection Prevention and Control Practices including use of PPE and hand hygiene to ensure adherence

  • Establishing visitor and essential caregiver programs to enable a safe return of families/friends to the Homes 

Facility Protocols

  • Frequent and rigorous cleaning/disinfecting of all surfaces, especially high touch surfaces like doors and handrails 

  • Ensuring that hand sanitizer is readily available throughout each Home area

  • Posting signage that reminds staff, residents and visitors to practice proper hand hygiene and physical distancing

  • Reporting any suspected cases of COVID-19 to local public health authorities

  • Closing the Home to visitors, caregivers and non-essential services in the event of a suspected or confirmed outbreak

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