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Primacare’s COVID-19 Safety Protocols

At Primacare™, safeguarding the health and safety of our residents and our staff is fundamental to who we are and how we operate. Our homes are designed to be a place of comfort for everyone and we will do our utmost to ensure that they remain this way during these difficult times.

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As such, we have implemented all pandemic directives issued by local and provincial public health authorities to help prevent and/or stem the spread of any infectious outbreak in our homes. This includes:

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People Protocols

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  • Daily monitoring of residents and staff for COVID-19 symptoms, including multiple temperature checks

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  • Ensuring that residents, staff and visitors practice physical distancing

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  • Making the use of face masking mandatory for all staff

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  • Providing adequate supplies of personal protective equipment (PPE) for our staff

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  • Promoting good hand hygiene

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  • Ensuring that our staff is properly trained in the use of personal protective equipment (PPE)

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  • Testing any resident or staff member who displays symptoms of COVID-19 and testing every staff member every two weeks

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  • Isolating residents who display symptoms of COVID-19 

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  • Isolating confirmed cases of COVID-19

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  • Ensuring that our staff members do not come to work when sick

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  • Ensuring that our staff members have no contact with any other long-term care home or other medical facility

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  • Ensuring that our staff receives ongoing training on Primacare’s COVID-19 pandemic plan, policies and procedures, all Directives released by the Chief Medical Officer of Health and Ministry of Long-Term Care, Ontario Health Guidance documents, Public Health Ontario Guidance documents, local Public Health Directives, Infection Prevention and Control practices

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  • Frequent, ongoing auditing of all Infection Prevention and Control Practices including use of PPE and hand hygiene to ensure adherence

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  • Establishing visitor and essential caregiver programs to enable a safe return of families/friends to the Homes 

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Facility Protocols

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  • Frequent and rigorous cleaning/disinfecting of all surfaces, especially high touch surfaces like doors and handrails 

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  • Ensuring that hand sanitizer is readily available throughout each Home area

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  • Posting signage that reminds staff, residents and visitors to practice proper hand hygiene and physical distancing

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  • Reporting any suspected cases of COVID-19 to local public health authorities

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  • Closing the Home to visitors, caregivers and non-essential services in the event of a suspected or confirmed outbreak

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